Shipping policy
At Chai Tonics, we are committed to getting your rituals to you as quickly and smoothly as possible. Please review our shipping policy below before placing your order.
Processing Times
All orders are processed within 2–5 business days unless otherwise stated during launches, promotions, holidays, or pre-order periods.
Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information.
Please note:
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Orders are not processed or shipped on weekends or U.S. holidays.
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During high-volume launches or promotional periods, processing times may be extended.
Domestic Shipping (United States)
We currently ship throughout the United States.
Estimated Shipping Times
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if selected at checkout)
Shipping timelines are estimates provided by the carrier and are not guaranteed.
Free Shipping
Free U.S. shipping may be offered on qualifying orders during promotional periods or above designated cart thresholds.
International Shipping
Chai Tonics currently ships to select international destinations, including the UAE and other eligible countries available at checkout.
International Duties & Customs
International customers are responsible for:
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Customs duties
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Import taxes
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VAT fees
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Any additional country-specific import charges
Chai Tonics is not responsible for delays caused by customs clearance processes.
Please ensure the products ordered comply with your country’s import regulations before placing your order.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
If an order is returned due to:
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Incorrect address
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Incomplete address
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Failed delivery attempts
the customer will be responsible for any reshipping fees.
Chai Tonics is not responsible for packages delivered to incorrectly entered addresses.
Lost, Delayed, or Stolen Packages
Once an order has been marked as delivered by the carrier, Chai Tonics is not responsible for lost, stolen, or delayed packages.
If your package appears lost or delayed:
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Contact the shipping carrier directly first.
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Then email our support team at [insert support email].
We will do our best to assist in locating the shipment.
Damaged Orders
If your order arrives damaged, please contact us within 5 days of delivery at [insert support email] with:
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Your order number
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Photos of the damaged package and products
We will review the issue and determine eligibility for replacement or store credit.
Pre-Orders
Any products listed as “Pre-Order” will include estimated ship dates on the product page.
If your order contains both in-stock and pre-order items, your entire order may ship together once all items become available unless otherwise stated.
Shipping Delays Disclaimer
Chai Tonics is not liable for shipping delays caused by:
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Carrier disruptions
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Weather events
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Customs delays
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Supply chain interruptions
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Incorrect customer information
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Force majeure events beyond our control
Contact Us
For shipping-related questions, please contact:
Chai Tonics Customer Support