Privacy policy

Effective Date: January 1, 2026

Chai Tonics Global LLC (“Chai Tonics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products through Amazon or other platforms, or otherwise interact with our brand.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name
Email address
Mailing and shipping address
Phone number
Order and purchase history

b. Payment Information

Payments are processed securely by third-party providers (such as Amazon, Shopify, Stripe, or PayPal). We do not store or have access to full payment card details.

c. Automatically Collected Information

When you visit our website or storefront, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Fulfill and manage orders
Provide customer service and support
Communicate order confirmations, shipping updates, and customer inquiries
Send marketing emails or SMS (only if you opt in)
Improve our website, products, and customer experience
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Service providers (order fulfillment, shipping, email/SMS platforms, analytics tools)
Sales platforms such as Amazon, which process data according to their own privacy policies
Legal authorities if required by law, regulation, or legal process

All third-party partners are required to maintain appropriate safeguards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience
Analyze website traffic and performance
Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some features may not function properly.

5. Email & SMS Communications

If you opt in to receive communications from us, you may unsubscribe at any time by:

Clicking the “unsubscribe” link in emails
Replying “STOP” to SMS messages

We comply with CAN-SPAM, TCPA, and applicable international regulations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take commercially reasonable steps to protect your data from unauthorized access or misuse.

7. International Users

If you access our services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

8. Children’s Privacy

Chai Tonics does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that such information has been collected, we will delete it promptly.

9. Your Privacy Rights

Depending on your location, you may have rights to:

Access or request a copy of your personal data
Request correction or deletion of your data
Opt out of marketing communications

Requests can be made by contacting us at the email below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Chai Tonics Global LLC
📧 hello@chaitonics.com
🌐 www.chaitonics.com